Use the travel planner
Updated departure times are available in the travel planner on our website and in the Skyss app. We recommend that you estimate plenty of time when you are going to travel. Please check your planned departure before leaving.

Delays and changes
When something happens that affects your journey, you can expect to find updated information from us in several places.

For more information, see our page on how we inform about delays and changes. 

All passengers must have a valid ticket. If you have purchased a discounted ticket, you must also be able to show proof of your entitlement to the discount.

When travelling within the Bergen area (zone A)
Within the Bergen area, you do not need to present your ticket, and you can board the bus from both the front and the back. On the Bergen Light Rail, you cannot show your ticket to the driver, but you must present it during ticket inspection. If you are travelling on a bus or boat leaving the Bergen area, you must present your ticket when boarding.

When travelling outside the Bergen area
Outside the Bergen area, you must always present your ticket when boarding, both on buses and boats.

If you are travelling by bus outside the Bergen area and have a pram, luggage, a bicycle or for other reasons need to use the back door, you must go to the driver afterwards to show your ticket. For passengers with wheelchairs, walkers, or others who need it, the driver will come to the back of the bus to check your ticket.

Regardless of where you travel in Vestland, drivers, boat crew, and inspectors can request to see your ticket at any time.

Train, express coaches and express boat
When travelling with Skyss tickets on trains, express buses, or express boats, specific rules apply.

• Information about travelling with Skyss tickets on express coaches
• Information about travelling with Skyss youth tickets on express boats
• Information about travelling with Skyss tickets on trains

Passengers who are already on board cannot be asked to get off to make way for other people. Unfortunately, this means that we cannot guarantee that we will have space for all travellers. This also applies to people travelling with a wheelchair, pram/pushchair or bicycle, and those with luggage other than hand luggage.

Travelling with a wheelchair, pram/pushchair, bicycle or luggage
The design and size of our vehicles/vessels vary, and there is limited space on board for wheelchairs, prams/pushchairs, bicycles and luggage. In buses, there is a dedicated area for this – the so-called flex area.

If there are several people at the same bus stop, the driver must apply the following order of priority if there is too little space in the flex area:

• wheelchair users
• travellers with prams/pushchairs
• travellers with bicycles/scooters or luggage

To free up space in the flex area, the driver may ask other passengers to move themselves and any luggage to another part of the bus.

Link to luggage

Travel guarantee if there is no space for you
The travel guarantee applies to buses, Bergen Light Rail and boats, and we undertake to do our best to help travellers arrive on time. If we are unable to offer an alternative means of transport and/or you are more than 20 minutes delayed, we will reimburse documented costs in accordance with the applicable rules and rates.

The travel guarantee also applies to delays caused by being left behind due to a lack of space. Note that being left behind because there is no space for a pram/pushchair, bicycle/scooter or luggage other than hand luggage does not entitle you to reimbursement.

You can read more about the travel guarantee and how to proceed at skyss.no

Real-time information
Real-time means updated information about when your bus is expected to leave your stop. More about real-time information.

Arrival times at stops
The times shown in timetables and journey planners are scheduled passing times for buses at stops. Actual passing times may vary slightly. Buses follow traffic conditions and may therefore arrive a little earlier or later than the scheduled time. We recommend that you arrive at the stop in good time.

Non-smoking
All our stops and terminals are non-smoking.

Give a clear signal
Remember to give a clear signal the driver when you are waiting at a stop. This lets the driver know you want to get on the bus. If you're planning on paying with cash, we recommend that you have the money ready.

Safety
Safety is a top priority for us, and we ask that you please take the following advice when you're travelling:

• Use seatbelts whenever they are available.
• Hold children by the hand when they get on or off the bus.
• Activate the brake on prams/pushchairs (also applies to rollators and wheelchairs).
• Hold on to loose objects (bags, backpacks, etc.)
• Get seen — use reflective tags or clothing.
• Do not attempt to cross the road until the bus or light rail has departed.

Eating and drinking 
Some buses in the Bergen region have signs prohibiting eating and drinking on board.

Charging
On some buses there are power outlets under the windows to charge your cell phone.

Group travel
If you are a group of 15 persons or more and you are planning to travel by bus, please notify the operator no less than 24 hours before your journey.

Assistance at Bergen bus station
Do you need assistance at Bergen bus station? Call a security guard just before you arrive at Bergen bus station. Duty telephone, security guard: (+47) 477 03 314.

Lost and found
If you've lost something on the bus, read more about lost and found here.

Practical information

• The light rail only stops for a short while. Please embark or disembark quickly. You need to operate the door yourself; use the buttons on the inside/outside of the doors.
• Door opening buttons are marked as follows:
  - Use the black button marked < > when you want the doors to remain open the standard amount of time.
  - Use the blue button to keep the doors open for longer. This gives wheelchair users and passengers with prams/pushchairs or a lot of luggage a bit more time to disembark.
  - Green button marked “STOP”: When you press this, the doors will automatically open at the next stop.
• When the doors can be opened, a green light comes on above the door. Before the doors close, there is a loud audio signal, and the light above the door turns red.
• There are no waste baskets on board, so we recommend passengers use the waste baskets available at every stop.
• All carriages and stops have video monitoring.

Safety alongside the light rail

Show consideration when moving alongside the Bergen Light Rail. All pedestrians, cyclists and drivers have a duty to give way to the light rail. 

Read more about safety alongside the Bergen Light Rail

Connections and travel searches
There are no connections between the Bergen Light Rail and buses. Therefore, we recommend that you have plenty of time when transferring. In the Skyss app, under the “Profile” and “Settings” menu options, you can, among other things, adjust the additional transfer time.

Delays and changes
When something happens that affects your journey, you can expect to find updated information from us in several places, ncluding on skyss.no/avvik.

Note that the departing times shown in the Skyss app or the travel planner wil not be updated if there's a delay. But cancelled departures will be removed from searches. 

Information screens and speakers
Inside the light rail carriage, the next stop will be shown in an information screen near the ceiling, and an audio recording will also announce the next stop. Every stop has information screens that show the current and next departure. These are updated automatically.  

Luggage
Use one of the middle doors if you have a pram/pushchair, bike or a lot of luggage.

Accessibility
The Bergen Light Rail was designed in accordance with the principles of universal design. This means that as many people as possible should be able to travel on the light rail, regardless of their functional ability.

Eating and drinking 
The Bergen Light Rail carriages have signs prohibiting eating and drinking on board.

Non-smoking
All our stops and terminals in Hordaland are non-smoking.

Lost and found
If you've lost something on the bus, read more about lost and found here.

Children
Children under 12 may not travel by boat alone, and must be accompanied by a person over the age of 16.

Get service information via text message
Would you like to receive a text message if your boat or ferry is delayed or cancelled? Register for service notifications via text message with Norled. Read more at norled.no (in Norwegian)

The Road Traffic Act applies on board
The Road Traffic Act and other regulations that apply to motor vehicle operation also apply to boarding and unboarding and on the car deck during the passage. Drivers therefore have the same responsibilities for driving on board as they do on the road.

Ferry crew members direct and assist
The crew on board is responsible for signals for boarding and unboarding and the distribution of the vehicles on the ferry deck, including any suspension decks or lower decks. Please comply with the signals they give you.

Not all vessels are very compatible for people with disabilities. If you need assistance or require special arrangements to be made, please inform the crew by calling the ferry well in advance of arrival. You can find the ferry’s phone number in the timetable for the route here.

Turn off your car alarm
The alarm in your car may be triggered by vibrations or movement during the crossing. The sound of the alarm can damage the hearing of crew members and passengers, and may also frighten children and animals. We kindly ask all passengers travelling with a car on the ferry to turn off the alarm and, if necessary, the motion sensor before driving on board.

Use the travel planner
Updated departure times are available in the travel planner on our website and in the Skyss Travel app. We recommend that you estimate plenty of time when you are going to travel. Please check your planned departure before leaving.

Delays and changes
When something happens that affects your journey, you can expect to find updated information from us in several places, including on skyss.no/avvik and by searching in the travel planner.

Children who travel alone
Contact the crew for further instructions.

In Bergen, you can use city bikes and electric scooters to get around. In the map within the Skyss Reise app, you will find an overview of bike racks where you can rent bikes from Bergen City Bike. Here you will also find an overview of available electric scooters.

We want everyone to be able to travel with us, including those travelling with children. Below, you will find practical information and tips on travelling with children and prams/pushchairs.

Travelling with a pram/pushchair
You can bring a pram/pushchair free of charge if there is space available. The driver or crew decide whether there is space.

Securing prams/pushchairs:

• Pram/pushchairs must always be supervised by an adult.
• Apply the brake of the pram/pushchair.

• Where securement systems, such as straps, are available, use them to secure the pram/pushchair.

Do you need the doors to stay open longer?

On the Bergen Light Rail and most buses, there is a special button to let the driver know you need more time to board or alight. The button is blue or white, with a symbol that may be a wheelchair or a pram. On buses, this button is by the rear door and in the area for wheelchairs and prams/pushchairs.

Securing children in buses
The Norwegian regulations on the use of seat belts establish the rules on securing children on buses. The websites of the Norwegian Public Roads Administration and Norwegian Council for Road Safety have information about the rules and practical advice on how to properly secure your child when travelling by bus.

• Lovdata: Regulation on the Use of Personal Protective Equipment While Driving a Motor Vehicle (The linked pages are in Norwegian only.)
• Norwegian Public Roads Administration: Securing Children on Buses (The linked pages are in Norwegian only.)
• Trygg Trafikk: Securing Children on Buses (The linked pages are in Norwegian only.)

Below, you will find information about the various securement systems on board our buses.

Seat belts

We have seat belts in all of our buses, with a few exceptions.

Read more about seat belts.

Car seats for children under the age of 3 (aged 1–3)

Skyss requires the great majority of buses in the county to have car seats. The exceptions are so-called city buses, which have step-free access at both the front and rear, and minibuses.

Most buses with car seats have built-in car seats, which are suitable for children between the ages of 1 and 3/4.  

Note that the car seats in buses in Sogn and Sunnfjord are detachable seats for children between the ages of 1 and 3/4 that can be secured with a three-point seat belt.

If you want to be absolutely certain that the bus you will be taking has a child seat suitable for your child, you can contact customer service, and we will check for you.

Car seats for children under the age of 1

None of our buses have car seats suitable for children under the age of 1. You may bring your baby car seat and secure it with a three-point seat belt or ISOfix points.

Outside the Bergen area, the great majority of buses have three-point seat belts. Some also have ISOfix points. In the Bergen area, unfortunately almost none of our buses have three-point seat belts or ISOfix points.

If you want to be absolutely certain that the bus you will be taking has three-point seat belts or ISOfix points suitable for your baby car seat, you can contact customer service, and we will check for you.

Please note that there are only a few car seats and ISOfix points in the buses which do have them.

At bus stops

• If you will be travelling with a group of children, we recommend that several adults accompany them.
• Keep a close eye on the children. Do not let them run or play at the bus stop/terminal.
• Use safety reflectors or reflective vests, particularly when it is dark. This makes it easier to see both children and adults. Link to safety reflectors

When getting on and off 

• Help children to get safely on and off the bus, Bergen Light Rail or boat.
• Always wait until the bus or Bergen Light Rail has departed before crossing the road.

During the journey

• Make sure that children stay away from the doors while the bus or Bergen Light Rail is moving.
• If possible, all children should be seated, and they should use seat belts where these are fitted. With a few exceptions, all of our buses have seat belts. Read more about car seats below.
• When getting off, give the children plenty of notice, so that they are ready. 

Unaccompanied children
Parents/guardians are responsible for unaccompanied children.

Children under 12 may not travel alone by boat; they must be accompanied by someone over the age of 16.

Bring children free of charge
With a family discount, passengers over the age of 18 may bring up to four children free of charge. The discount applies every day of the year.

• You must be over the age of 18 and have a valid adult, concession, student or military ticket.
• The children must be 6–18 years old.
• Children under the age of 6 travel free of charge. 

The family discount applies on Skyss buses, the Bergen Light Rail and some boat services. Please note that the discount does not apply on the airport express services in Førde and Sogndal.

Family discount on trains
The discount applies on trains between Bergen, Arna and Trengereid if you have a single or a 24-hour ticket for zone A, and on trains between Bergen and Voss if you have a season ticket (7-day, 30-day or 180-day) for zones A, E and F.

We want everyone to be able to travel with us, including wheelchair users, and we are continuously striving to ensure that our public transport services have a universal design. Below, you can find practical information about travelling on our services with a wheelchair.

General guidelines for wheelchairs
To ensure that everyone can travel safely, the following rules apply to wheelchairs on all of our transport services:

• length: 120 cm
• width: 80 cm
• total weight including user: 300 kg
  
  

Securing wheelchairs:

• Always apply the brake.
• Use securement systems where these are available on board.
• Where securement systems, such as straps, are available, use them to secure the wheelchair.
• Follow the instructions on signs or from the driver or crew.

The driver or crew will help you as much as practically possible when you get on and off.

Travelling with a wheelchair on the Bergen Light Rail
All accesses to the Bergen Light Rail are step and ramp free. You can roll straight from the platform into the carriage.

There is a blue button on the doors which you can press to extend the time the doors stay open.

Travelling with a wheelchair on buses
Mobility scooters are too big and/or too heavy to be secured on buses, so you are not allowed to take them with you. In principle, all other types of wheelchairs are permitted.

In urban areas
In urban areas, buses generally have low floors. By the rear doors there are ramps which can be deployed to allow you to roll in.

Outside urban areas
Outside urban areas, we have a mix of low-floor buses and buses with steps at the front and rear doors. Buses with steps at both doors have a wheelchair lift by the rear door, and the driver will help you to board. On low-floor buses, there are ramps by the rear doors which can be deployed to allow you to roll in.

Where may it be difficult to travel by bus with a wheelchair?
In Sogn, Sunnfjord and Sunnhordland, some of our buses are not wheelchair accessible. If you will be travelling there, you should check in advance:

• contact customer service and tell them where and when you will be travelling. Link to contact info
• We will check whether the journey can be completed and get back to you.

From July 2026 onwards, all buses in these regions will be wheelchair accessible.

Prioritisation of space on board
Sometimes there is not enough space on board. For example, it can be difficult to fit both a wheelchair and a pram/pushchair. We regret that this can lead to practical challenges. If you are delayed because we do not have space for you and your wheelchair, the travel guarantee applies.

Prioritisation of space on board

Travelling with a wheelchair on boats

Wheelchair accessibility varies between boats, routes and quays, but it is possible to travel with a wheelchair on the great majority of boat services. If in doubt, contact customer service, and we will help you to plan your journey.  

Individuals with reduced functional ability who have a companion card and a valid ticket can bring along a companion who travels for free on Skyss' means of transportation. The companion, therefore, does not need their own ticket.

When using a Skyss ticket for train journeys within zone A (between Bergen and Trengereid), the same conditions apply as for buses, the light rail, and boats. Different rules apply for train journeys outside of zone A.

You may bring a pet with you on board provided there is enough space and it does not disturb the other passengers. Pets must be secured with a lead or in a cage or basket, sit on the passenger's lap or on the floor, and must not obstruct free passage during the journey. Pets that are aggressive or disturb other passengers in any way may be removed from the means of transport.

All pets travel for free.

If you are travelling with your pet and plan to transfer to a train or express coaches, please be aware that they may have different rules.

• Pets on board Vy trains
• Pets on board Vy express coaches
• Pets on board Nor-Way express coaches

By bicycle we mean bicycle, electric bicycle, scooter and electric scooter. In the text below, we use the word bicycle for all of these. To make sure everyone travels safely, these requirements apply to bicycles on all our services:

• Maximum length: 175 cm
• Maximum width: 70 cm

Bicycles on buses and light rail

• There must be suitable and available space on board.
• The bicycle must not block doors, aisles or emergency exits. It must not cause inconvenience to other passengers.
• If securing equipment is available, such as straps, you must use it to secure the bicycle.

Read more about priority of space on board.

Bicycles on boats

On some boat routes, bicycles must be placed outside on deck. Follow the instructions from the crew about where to place your bicycle. The crew will position bicycles to ensure safe and efficient loading and unloading, and to maintain safety on board.

Price for bicycles

• On buses and light rail: same price as a child ticket.
• On all boats: free of charge.

Bicycle parking

Bicycle parking is available at several terminals.

You can bring luggage free of charge on buses, the Bergen Light Rail and boats. By luggage, we mean simple and manageable things like backpacks, suitcases, bags, skis and tray sledges.

Securing luggage

• There must be a suitable, available space, and it must be possible to place the luggage securely.
• The luggage must not obstruct or bother other passengers, or block doors, aisles and emergency exits.
• If you are brining skis or skiing equipment, you should tie them together, and we recommend putting them in a ski bag.

The driver or crew decide whether there is space.

You are always allowed to bring hand luggage which you can put on your lap.

Check the transport regulations for information about which items are not permitted.

Luggage space on buses
Most of our buses do not have luggage compartments under the vehicle. These buses have step-free access at both the front and rear, to cater to the needs of people who require step-free access. Inside the buses there is a dedicated area, known as a flex area, for wheelchairs, prams/pushchairs, bicycles and luggage. Where securement systems are available, you should use them to secure your luggage.

Find out more about how we prioritise who can use the space in the flex area when there is not enough space for everyone.

Bicycles and scooters
By bicycle we mean a bicycle, electric bike, scooter or electric scooter. To ensure that everyone can travel safely, the following rules apply to cycles on all of our transport services:

• max. length: 175 cm
• max. width: 70 cm

Bicycles on buses and the Bergen Light Rail

• There must be a suitable, available space for your bicycle.
• The bicycle must neither obstruct or bother other passengers, nor block doors, aisles and emergency exits.
• Where securement systems, such as straps, are available, use them to secure the bicycle.

  Find out more about prioritisation of space on board.

Bicycles on boats 
On some boat services, bicycles must be placed out on deck. Follow the instructions of the crew on where to put your bicycle. The crew position bicycles to allow safe and efficient loading and unloading, taking into account space requirements and safety on board.

Prices for bicycles

• buses and Bergen Light Rail: same as a child fare
• boats: free of charge

Bicycle parking
Several terminals have bicycle parking facilities.

Do you need assistance at Bergen bus station? Call a security guard just before you arrive at Bergen bus station. Duty telephone, security guard: (+47) 477 03 314.

You will find parking for cars and bicylces at celected places in and around Bergen. 

Here you can find more information about car parking and information about bicycle parking. 

You may be entitled to a refund for expenses if you are delayed and there is more than 20 minutes until the next departure according to the timetable. Please note that the travel guarantee does not apply if the delay or cancellation is due to circumstances beyond our/ the carrier's control.

You can find information about the guarantee here.

The transport regulations constitute a contract between Hordaland County Council, repr. by Skyss, and each passenger.

Transport regulations

EU-regulation on bus passenger rights (in Norwegian)