Jump to main content
Find route Where do you want to go?

Ticket inspections

Here you can read about ticket inspections, and complain about or postpone a fine.

Anyone who travels without a ticket causes the community a loss of tens of millions every year. This money could have been used for a better public transport service.

If you want to complain about or postbone a ticket, fill out the below form. But remember to read the information about ticket inspections first. 

  • If you do not have a ticket, you will be charged a penalty fare of NOK 1,250 (NOK 1,050 if you pay on the spot).
  • If travelling on a discounted ticket, you must present valid documentation of your eligibility for the discount.
  • Forging tickets is a criminal offence. Ticket forgery incurs a penalty charge of NOK 2,200. 

The purpose of ticket inspections is to increase the number of paying passengers, prevent invalid ticket sales, provide guidance and generally help to ensure everyone has a safe journey.

How to purchase a ticket for journeys by bus, light rail, boat or train

Remember to carry valid documentation
All passengers travelling on a discounted ticket must present valid documentation of their eligibility for the discount when their ticket is inspected. For example, students must present a valid student card in order to buy a student ticket.

What happens if you have forgotten your documentation?
We understand that it is easy to forget your ID, student card, concessionary card or other documentation.

  • Warning: The first time you fail to present valid documentation when your ticket is inspected, you will receive a warning instead of a penalty fare. The warning will be recorded.
  • Penalty fare: If you fail you present documentation on further occasions during ticket inspections, you will receive a penalty fare. Since you have already received a warning, the penalty fare will not be waived even if you present valid documentation at a later date.

Tips: Check whether you can carry your ID or documentation in digital format on your mobile phone. That way it will be easily accessible when travelling.

If there is any doubt about a child’s age, the ticket inspector (our staff/driver) may request to see valid photo ID showing the age of the child.

For passengers over the age of 67, any photo ID showing their age is considered valid.

Concession tickets for passengers under the age of 67 are valid on presentation of a special ID card and photo ID:

  • People receiving a disability pension pursuant to the National Insurance Act with a degree of disability of at least 50 per cent, and people receiving an equivalent disability pension from another EEA country must present their blue concessionary card from NAV and photo ID.
  • Disabled refugees receiving supplementary benefit must present their blue concessionary card from NAV and photo ID.
  • Blind people not in receipt of a disability pension must present a special ID from the Norwegian Association of the Blind and Partially Sighted.
  • Deafblind people entitled to free travel for one companion must present a special ID card (green concessionary card) from the National Resource Centre for the Deafblind and photo ID.

NAV is responsible for producing concessionary cards for people who are entitled to them. Blind people not in receipt of a disability pension and deafblind people receive a special ID card from the Norwegian Association of the Blind and Partially Sighted or from the National Resource Centre for the Deafblind.

When buying a student ticket, you must be able to document that you are in education or training in the current semester. A valid ID must show your name, date of birth, place of study and that it is valid for the current semester. The following forms of ID are valid:

  • student card/ID on your mobile phone confirming that you are a student this semester
  • documentation from your place of study confirming that you are attending this semester, together with a credit/debit card, driving licence, passport or other photo ID

Students who are studying abroad must have an ISIC card. (ANSA cards are not accepted.) International students must have ID and a letter of acceptance from their place of study.

Valid documentation for apprentices/training candidates:

  • personal ID card from the company marked “lærling” (apprentice) or “lærekandidat” (training candidate)
  • copy of their apprenticeship contract (in digital or paper format)
  • confirmation from the company that they are an apprentice/training candidate, including duration of the apprenticeship contract, name and date of birth

Student ID for the spring semester is valid until August, and student ID for the autumn semester is valid until the end of January. If you are about to finish your studies, the final date for using a season ticket with a student discount is 31 August or 31 January. 

When buying a military ticket, you must present one of the following:

  • a summons letter (only valid for travel to initial national service and to enrolment and refresher training in the Norwegian Home Guard)
  • student ID for the Norwegian Military Academy
  • the Norwegian Armed Forces’ blue ID card

Appeals
If you believe that you have been wrongly charged a penalty fare, you can inform us using the contact form below. Remember to specify the date of the ticket inspection and the number written on your penalty fare notice. You must appeal in writing within three weeks of receiving the penalty fare.

For more information, see:

Regulations for fares and discount schemes for buses, Bergen Light Rail and some boat connections

Regulations for fares and discount schemes for boats

Transport Regulations

This is how we treat your personal information.

Form to complain about or postpone a fine

Why are you contacting us?

Have you received a fine after a ticket inspection?

We know that most people want to travel with a valid ticket, and we understand that getting a fine during a ticket inspection can be an uncomfortable experience. 

The rules are as follows:

  • You are responsible for having a valid ticket when travelling. This means that you must have bought and started the ticket before going on board. The exception is if you enter in the front to buy a ticket from the driver, where possible.
  • Anyone who can’t show a valid ticket during a ticket inspection will get a fine.
  • Anyone who can’t show valid evidence that you have the right to a discount will get a fine. 

Typical cases where complaints are rejected:

  • The customer buys a ticket for themselves or others to late, such as after going onboard.
  • The customer has forgotten to renew a season ticket.
  • Vipps did not work. It is your responsibility to ensure that purchases in Vipps are completed. 

Have you received a fine after a ticket inspection?

We know that most people want to travel with a valid ticket, and we understand that getting a fine during a ticket inspection can be an uncomfortable experience. 

The rules are as follows:

  • You are responsible for having a valid ticket when travelling. This means that you must have bought and started the ticket before going on board. The exception is if you enter in the front to buy a ticket from the driver, where possible.
  • Anyone who can’t show a valid ticket during a ticket inspection will get a fine.
  • Anyone who can’t show valid evidence that you have the right to a discount will get a fine. 

Typical cases where complaints are rejected:

  • The customer buys a ticket for themselves or others to late, such as after going onboard.
  • The customer has forgotten to renew a season ticket.
  • Vipps did not work. It is your responsibility to ensure that purchases in Vipps are completed. 

We will postbone the payment deadline by 14 days.

We will postbone the payment deadline by 14 days.

Flervalg eller enkeltvalg

Information about the fine

Information about the fine

No evidence that you had the right to a discount?

We will pause your fine while we handle your complaint.

We will pause your fine while we handle your complaint.

Have you already paid the fine?

We will pause your fine while we handle your complaint.

To ensure that you don't pay a fine that you don't have to pay, in case your complaint is approved, we will pause your fine while we handle the complaint. This means that you do not have to pay the fine while we handle the complaint.

We will pause your fine while we handle your complaint.

To ensure that you don't pay a fine that you don't have to pay, in case your complaint is approved, we will pause your fine while we handle the complaint. This means that you do not have to pay the fine while we handle the complaint.

Necessary documentation

Necessary documentation

Are you complaining on behalf of someone else (Optional)

If you're contacting us on behalf of someone else, you have to give us your contact information in addition to the contact information of the recipient of the fine. We also need a power of attorney and identification signed by the recipient of the fine to process your request. 

If you're contacting us on behalf of someone else, you have to give us your contact information in addition to the contact information of the recipient of the fine. We also need a power of attorney and identification signed by the recipient of the fine to process your request. 

Information about the recipient of the fine

Information about the recipient of the fine