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Ticket inspections

Here you can read about ticket inspections, and complain about or postpone a fine.

Anyone who travels without a ticket causes the community a loss of tens of millions every year. This money could have been used for a better public transport service.

If you want to complain about or postbone a ticket, fill out the below form. But remember to read the information about ticket inspections first. 

Did you know:

  • You are responsible for having valid documentation if you are entitled to a discount
  • If you do not have a ticket, you will receive a fee of NOK 1150,- (NOK 950,- payment on the spot)

The aim of inspections is to increase the number of paying passengers, to prevent incorrect purchases/sales, to provide guidance and to contribute to a safe travel.

Buy tickets here

Missing ID/documentation
If you have received a fine due to lack of ID and/or documentation showing that you are entitled to a discount, we can waive the fine if you visit our customer service centre with the original fine and valid ID and/or documentation within the last date for paying the fine. 

Customer service center

Complaints
If you believe that you have incorrectly received a fine, you can send a message to us using our contact form or by mail. Remember to include details about that date of inspection and number on the fine you have received. Complaints must be submitted in writing within three weeks after you have received the fine.

For more information, see:

Regulations for fares and discount schemes for buses, Bergen Light Rail and some boat connections

Regulations for fares and discount schemes for boats in Hordaland

Regulations for fares and discount schemes for boats in Sogn og FjordaneTransport Regulations

This is how we treat your personal information.

Form to complain about or postpone a fine

Why are you contacting us?

Have you received a fine after a ticket inspection?

We know that most people want to travel with a valid ticket, and we understand that getting a fine during a ticket inspection can be an uncomfortable experience. 

The rules are as follows:

  • You are responsible for having a valid ticket when travelling. This means that you must have bought and started the ticket before going on board. The exception is if you enter in the front to buy a ticket from the driver, where possible.
  • Anyone who can’t show a valid ticket during a ticket inspection will get a fine.
  • Anyone who can’t show valid evidence that you have the right to a discount will get a fine. 

Typical cases where complaints are rejected:

  • The customer buys a ticket for themselves or others to late, such as after going onboard.
  • The customer has forgotten to renew a season ticket.
  • Vipps did not work. It is your responsibility to ensure that purchases in Vipps are completed. 

Have you received a fine after a ticket inspection?

We know that most people want to travel with a valid ticket, and we understand that getting a fine during a ticket inspection can be an uncomfortable experience. 

The rules are as follows:

  • You are responsible for having a valid ticket when travelling. This means that you must have bought and started the ticket before going on board. The exception is if you enter in the front to buy a ticket from the driver, where possible.
  • Anyone who can’t show a valid ticket during a ticket inspection will get a fine.
  • Anyone who can’t show valid evidence that you have the right to a discount will get a fine. 

Typical cases where complaints are rejected:

  • The customer buys a ticket for themselves or others to late, such as after going onboard.
  • The customer has forgotten to renew a season ticket.
  • Vipps did not work. It is your responsibility to ensure that purchases in Vipps are completed. 

We will postbone the payment deadline by 30 days.

We will postbone the payment deadline by 30 days.

Flervalg eller enkeltvalg

Information about the fine

Information about the fine

No evidence that you had the right to a discount?

We will pause your fine while we handle your complaint.

We will pause your fine while we handle your complaint.

Have you already paid the fine?

We will pause your fine while we handle your complaint.

To ensure that you don't pay a fine that you don't have to pay, in case your complaint is approved, we will pause your fine while we handle the complaint. This means that you do not have to pay the fine while we handle the complaint.

We will pause your fine while we handle your complaint.

To ensure that you don't pay a fine that you don't have to pay, in case your complaint is approved, we will pause your fine while we handle the complaint. This means that you do not have to pay the fine while we handle the complaint.

Necessary documentation

Necessary documentation

Are you complaining on behalf of someone else (Optional)

If you're contacting us on behalf of someone else, you have to give us your contact information in addition to the contact information of the recipient of the fine. We also need a power of attorney and identification signed by the recipient of the fine to process your request. 

If you're contacting us on behalf of someone else, you have to give us your contact information in addition to the contact information of the recipient of the fine. We also need a power of attorney and identification signed by the recipient of the fine to process your request. 

Information about the recipient of the fine

Information about the recipient of the fine