Use the travel planner
Updated departure times are available in the travel planner on our website and in the Skyss Travel app. We recommend that you estimate plenty of time when you are going to travel. Please check your planned departure before leaving.

Delays and changes
When something happens that affects your journey, you can expect to find updated information from us in several places.

For more information, see our page on how we inform about delays and changes. 

All passengers must have a valid ticket. If you have purchased a discounted ticket, you must also be able to show proof of your entitlement to the discount.

When travelling within the Bergen area (zone A)
Within the Bergen area, you do not need to present your ticket, and you can board the bus from both the front and the back. On the Bergen Light Rail, you cannot show your ticket to the driver, but you must present it during ticket inspection. If you are travelling on a bus or boat leaving the Bergen area, you must present your ticket when boarding.

When travelling outside the Bergen area
Outside the Bergen area, you must always present your ticket when boarding, both on buses and boats.

If you are travelling by bus outside the Bergen area and have a pram, luggage, a bicycle or for other reasons need to use the back door, you must go to the driver afterwards to show your ticket. For passengers with wheelchairs, walkers, or others who need it, the driver will come to the back of the bus to check your ticket.

Regardless of where you travel in Vestland, drivers, boat crew, and inspectors can request to see your ticket at any time.

Train, express coaches and express boat
When travelling with Skyss tickets on trains, express buses, or express boats, specific rules apply.

• Information about travelling with Skyss tickets on express coaches
• Information about travelling with Skyss youth tickets on express boats
• Information about travelling with Skyss tickets on trains

Passengers who are already on board cannot be asked to leave to make space for others. This means that we unfortunately cannot guarantee a seat or standing space for everyone.

This also applies if you are travelling with a wheelchair, stroller (pushchair), bicycle, scooter, or luggage larger than hand luggage.

Travelling with a wheelchair, stroller, bicycle or luggage
Our vehicles vary in size and design. There is limited space on board for wheelchairs, strollers, bicycles and luggage. On buses, there is a designated area for this called the flexible area.

If several passengers are waiting at the same bus stop and there is not enough space in the flexible area, the driver will give priority in this order:

• Passengers using a wheelchair

• Passengers with a stroller (pushchair)

• Passengers with a bicycle, scooter or larger luggage

If needed, the driver may ask other passengers to move themselves or their belongings to another place in the bus to make space.

Read more about luggage

Travel guarantee if there is no space
The travel guarantee applies to buses, light rail and boats.
It means that we will do our best to help passengers arrive on time. If we cannot offer alternative transport and/or if you arrive more than 20 minutes late, we will refund documented expenses according to our rules and rates.

The travel guarantee also applies if you are unable to board due to lack of space. Please note: If there is no space for a stroller, bicycle, scooter or luggage larger than hand luggage, you are not entitled to a refund.

Read more about the travel guarantee 

Real-time information
Real-time means updated information about when your bus is expected to leave your stop. More about real-time information.

Check how full the buss is before it arrives
In some areas you can check how full the bus is up to fifteen minutes before it arrives. You can check this in the travel planner, and on real-time signs on bus stops.

Arrival times at stops
The times shown in timetables and journey planners are scheduled passing times for buses at stops. Actual passing times may vary slightly. Buses follow traffic conditions and may therefore arrive a little earlier or later than the scheduled time. We recommend that you arrive at the stop in good time.

Non-smoking
All our stops and terminals are non-smoking.

Give a clear signal
Remember to give a clear signal the driver when you are waiting at a stop. This lets the driver know you want to get on the bus. If you're planning on paying with cash, we recommend that you have the money ready.

Safety
Safety is a top priority for us, and we ask that you please take the following advice when you're travelling:

• Use seatbelts whenever they are available.
• Hold children by the hand when they get on or off the bus.
• Activate the brake on prams/pushchairs (also applies to rollators and wheelchairs).
• Hold on to loose objects (bags, backpacks, etc.)
• Get seen — use reflective tags or clothing.
• Do not attempt to cross the road until the bus or light rail has departed.

Eating and drinking 
Some buses in the Bergen region have signs prohibiting eating and drinking on board.

Charging
On some buses there are power outlets under the windows to charge your cell phone.

Group travel
If you are a group of 15 persons or more and you are planning to travel by bus, please notify the operator no less than 24 hours before your journey.

Assistance at Bergen bus station
Do you need assistance at Bergen bus station? Call a security guard just before you arrive at Bergen bus station. Duty telephone, security guard: (+47) 477 03 314.

Lost and found
If you've lost something on the bus, read more about lost and found here.

Practical information

• The light rail only stops for a short while. Please embark or disembark quickly. You need to operate the door yourself; use the buttons on the inside/outside of the doors.
• Door opening buttons are marked as follows:
  - Use the black button marked < > when you want the doors to remain open the standard amount of time.
  - Use the blue button to keep the doors open for longer. This gives wheelchair users and passengers with prams/pushchairs or a lot of luggage a bit more time to disembark.
  - Green button marked “STOP”: When you press this, the doors will automatically open at the next stop.
• When the doors can be opened, a green light comes on above the door. Before the doors close, there is a loud audio signal, and the light above the door turns red.
• There are no waste baskets on board, so we recommend passengers use the waste baskets available at every stop.
• All carriages and stops have video monitoring.

Safety alongside the light rail

Show consideration when moving alongside the Bergen Light Rail. All pedestrians, cyclists and drivers have a duty to give way to the light rail. 

Read more about safety alongside the Bergen Light Rail

Connections and travel searches
There are no connections between the Bergen Light Rail and buses. Therefore, we recommend that you have plenty of time when transferring. In the travel planner, under the menu option “More choices”, you have additional options, including adjusting your transfer time. 

Delays and changes
When something happens that affects your journey, you can expect to find updated information from us in several places, ncluding on skyss.no/avvik.

Note that the departing times shown in the Skyss Reise app or the travel planner wil not be updated if there's a delay. But cancelled departures will be removed from searches. 

Information screens and speakers
Inside the light rail carriage, the next stop will be shown in an information screen near the ceiling, and an audio recording will also announce the next stop. Every stop has information screens that show the current and next departure. These are updated automatically.  

Luggage
Use one of the middle doors if you have a pram/pushchair, bike or a lot of luggage.

Accessibility
The Bergen Light Rail was designed in accordance with the principles of universal design. This means that as many people as possible should be able to travel on the light rail, regardless of their functional ability.

Eating and drinking 
The Bergen Light Rail carriages have signs prohibiting eating and drinking on board.

Non-smoking
All our stops and terminals in Hordaland are non-smoking.

Lost and found
If you've lost something on the bus, read more about lost and found here.

Children
Children under 12 may not travel by boat alone, and must be accompanied by a person over the age of 16.

Get service information via text message
Would you like to receive a text message if your boat or ferry is delayed or cancelled? Register for service notifications via text message with Norled. Read more at norled.no (in Norwegian)

The Road Traffic Act applies on board
The Road Traffic Act and other regulations that apply to motor vehicle operation also apply to boarding and unboarding and on the car deck during the passage. Drivers therefore have the same responsibilities for driving on board as they do on the road.

Ferry crew members direct and assist
The crew on board is responsible for signals for boarding and unboarding and the distribution of the vehicles on the ferry deck, including any suspension decks or lower decks. Please comply with the signals they give you.

Not all vessels are very compatible for people with disabilities. If you need assistance or require special arrangements to be made, please inform the crew by calling the ferry well in advance of arrival. You can find the ferry’s phone number in the timetable for the route here.

Turn off your car alarm
The alarm in your car may be triggered by vibrations or movement during the crossing. The sound of the alarm can damage the hearing of crew members and passengers, and may also frighten children and animals. We kindly ask all passengers travelling with a car on the ferry to turn off the alarm and, if necessary, the motion sensor before driving on board.

Use the travel planner
Updated departure times are available in the travel planner on our website and in the Skyss Travel app. We recommend that you estimate plenty of time when you are going to travel. Please check your planned departure before leaving.

Delays and changes
When something happens that affects your journey, you can expect to find updated information from us in several places, including on skyss.no/avvik and by searching in the travel planner.

Children who travel alone
Contact the crew for further instructions.

In Bergen, you can use city bikes and electric scooters to get around. In the map within the Skyss Reise app, you will find an overview of bike racks where you can rent bikes from Bergen City Bike. Here you will also find an overview of available electric scooters.

We want everyone to be able to travel with us, including passengers travelling with children. Here you will find practical information and helpful advice for travelling with children and strollers.

Travelling with a stroller

You can bring a stroller free of charge if there is available space. The driver or crew decides if there is enough space.

Securing the stroller

• The stroller must always be supervised by an adult.
• Always use the brake on the stroller.
• If securing equipment is available, such as straps, you must use it to secure the stroller.

Need more time at the doors?
On the light rail and most buses, there is a button you can press if you need more time to get on or off. The button is blue or white. The symbol may show a wheelchair or a stroller. On buses, you will find the button by the rear door and in the area adapted for wheelchairs and strollers.

Read more about priority of space on board

Child safety on buses

The rules for securing children on buses are set by national seat belt regulations. You can find information about the rules and practical advice on the websites of the Norwegian Public Roads Administration and Trygg Trafikk.

• Lovdata: Regulation on the Use of Personal Protective Equipment While Driving a Motor Vehicle (The linked pages are in Norwegian only.)
• Norwegian Public Roads Administration: Securing Children on Buses (The linked pages are in Norwegian only.)
• Trygg Trafikk: Securing Children on Buses (The linked pages are in Norwegian only.)

Below is information about the equipment available on our buses.

Seat belts
Almost all our buses have seat belts, with a few exceptions. Read more about seat belts on our website.

Child seats for children aged 1 to 3 years
We require child seats on most buses in the county. The main exceptions are city buses with step-free entrances at the front and rear doors, and minibuses.

Most buses that have child seats use integrated child seats suitable for children aged 1 to 3 or 4 years.

In Sogn and Sunnfjord, buses with child seats use loose child seats suitable for children aged 1 to 3 or 4 years. These are secured with a three-point seat belt.

If you want to be sure that your bus has a suitable child seat, please contact customer service and we will check for you.

Child seats for children under 1 year
None of our buses have child seats for children under 1 year. You may bring your own baby seat and secure it with a three-point seat belt or ISOFIX in the bus.

Outside the Bergen area, most buses have three-point seat belts. Some also have ISOFIX. In the Bergen area, unfortunately most buses do not have three-point seat belts or ISOFIX.

If you want to be sure that your bus has a three-point seat belt or ISOFIX suitable for your baby seat, please contact customer service and we will check for you.

Please note that there is a limited number of child seats and ISOFIX points on buses that have them.

Useful travel tips

At the bus stop

• If you are travelling with a group of children, we recommend that there are several adults.
• Keep an eye on the children. Do not let them run or play at the bus stop or terminal.
• Use reflectors or reflective vests, especially in the dark, so both children and adults are easier to see.

Boarding and leaving

• Help children safely on and off the bus, light rail or boat.
• Always wait until the bus or light rail has left before crossing the road.

During the journey

• Make sure children stay away from the doors while the bus or light rail is moving.
• If possible, children should have a seat and use a seat belt where available. Almost all our buses have seat belts.
• Tell the children in good time before you arrive so they are ready to get off.

Children travelling alone

Parents or guardians are responsible if a child travels alone.
Children under 12 years cannot travel alone by boat. They must travel with a person over 16 years.

Travel free with children

With the family discount, passengers over 18 years can bring up to four children free of charge. The discount is valid every day, all year.

Please note:

• You must be over 18 and have a valid adult, senior, student or military ticket.
• The children must be between 6 and 18 years old.
• Children under 6 travel free.

The family discount applies on Skyss buses, the light rail and some boat routes. It does not apply on the airport buses in Førde and Sogndal.

Family discount on trains
The discount applies on trains between Bergen, Arna and Trengereid if you have a single ticket or a 24-hour ticket for Zone A. It also applies on trains between Bergen and Voss if you have a season ticket (7, 30 or 180 days) for Zones A, E and F.

We want everyone to be able to travel with us, including passengers who use a wheelchair. We work continuously to make our public transport accessible for all. Here you will find practical information about travelling with a wheelchair on our services.

General guidelines for wheelchairs

To make sure everyone travels safely, these requirements apply on all our services:

• Maximum length: 120 cm
• Maximum width: 80 cm
• Maximum total weight (including user): 300 kg

Securing your wheelchair

• Always apply the brake.
• Use securing equipment if available on board.
• If straps or other securing equipment are available, use them to secure the wheelchair.
• Follow instructions on signs or from the driver or crew.

The driver or crew will help you on and off the vehicle as far as practically possible.

Travelling with a wheelchair on the light rail

All light rail vehicles have step-free access. You can roll directly from the platform into the vehicle. There are blue buttons on the doors. Press these to keep the doors open longer.

Travelling with a wheelchair on the bus

Mobility scooters are too large and/or too heavy to be safely secured on buses. They are therefore not allowed on board. All other types of wheelchairs can normally travel on our buses.

In urban areas
Most buses have low floors. There are ramps at the rear door that can be lowered so you can roll on board.

Outside urban areas
We use a mix of buses with low floors and buses with steps at the front and rear doors.

Buses with steps at both doors have a wheelchair lift at the rear door. The driver will help you on board.
Buses with low floors have ramps at the rear door that can be lowered.

Where can it be difficult to travel by bus with a wheelchair?
In Sogn, Sunnfjord and Sunnhordland, some buses are not adapted for wheelchairs. If you plan to travel in these areas, please check in advance.

What to do:

• Contact customer service and tell us where and when you plan to travel.
• We will check if the journey is possible and get back to you.

From July 2026, all buses in these areas will be adapted for wheelchairs.

Priority of space on board
Sometimes there may be limited space on board. For example, it may be difficult to fit both a wheelchair and a stroller at the same time. We are sorry if this causes practical challenges for you as a wheelchair user. If you are delayed because there is no space for your wheelchair, the travel guarantee applies.

Travelling with a wheelchair on boats

Accessibility varies between different boats, routes and quays. However, on most boat routes it is possible to travel with a wheelchair. If you are unsure, please contact customer service. We will help you plan your journey.

Individuals with reduced functional ability who have a companion card and a valid ticket can bring along a companion who travels for free on Skyss' means of transportation. The companion, therefore, does not need their own ticket.

When using a Skyss ticket for train journeys within zone A (between Bergen and Trengereid), the same conditions apply as for buses, the light rail, and boats. Different rules apply for train journeys outside of zone A.

You may bring a pet with you on board provided there is enough space and it does not disturb the other passengers. Pets must be secured with a lead or in a cage or basket, sit on the passenger's lap or on the floor, and must not obstruct free passage during the journey. Pets that are aggressive or disturb other passengers in any way may be removed from the means of transport.

All pets travel for free.

If you are travelling with your pet and plan to transfer to a train or express coaches, please be aware that they may have different rules.

• Pets on board Vy trains
• Pets on board Vy express coaches
• Pets on board Nor-Way express coaches

By bicycle we mean bicycle, electric bicycle, scooter and electric scooter. In the text below, we use the word bicycle for all of these. To make sure everyone travels safely, these requirements apply to bicycles on all our services:

• Maximum length: 175 cm
• Maximum width: 70 cm

Bicycles on buses and light rail

• There must be suitable and available space on board.
• The bicycle must not block doors, aisles or emergency exits. It must not cause inconvenience to other passengers.
• If securing equipment is available, such as straps, you must use it to secure the bicycle.

Read more about priority of space on board.

Bicycles on boats

On some boat routes, bicycles must be placed outside on deck. Follow the instructions from the crew about where to place your bicycle. The crew will position bicycles to ensure safe and efficient loading and unloading, and to maintain safety on board.

Price for bicycles

• On buses and light rail: same price as a child ticket.
• On all boats: free of charge.

Bicycle parking

Bicycle parking is available at several terminals.

You can bring luggage free of charge on buses, light rail and boats. By luggage we mean simple and easy-to-carry items such as a backpack, suitcase, bag, skis and sledges.

Securing your luggage

• There must be suitable and available space, and the luggage must be placed safely.
• The luggage must not block doors, aisles or emergency exits.
  It must not cause inconvenience to other passengers.
• If you bring skis or ski equipment, you should fasten them together. We also recommend that you use a ski bag.

The driver or crew decides if there is enough space on board.

Hand luggage that you can keep on your lap is always allowed.

Please see the Transport Regulations for information about items that are not allowed on board.

Luggage space on buses

Most of our buses do not have luggage compartments under the bus. These buses have step-free entrances at both the front and rear doors, to ensure easy access for passengers who need it. Inside the bus, there is a limited area called the flexible area for wheelchairs, strollers, bicycles and luggage. If securing equipment is available, you must use it to secure your luggage.

You can read more about how we prioritise who can use the flexible area when there is not enough space for everyone.

Do you need assistance at Bergen bus station? Call a security guard just before you arrive at Bergen bus station. Duty telephone, security guard: (+47) 477 03 314.

You will find parking for cars and bicylces at celected places in and around Bergen. 

Here you can find more information about car parking and information about bicycle parking. 

You may be entitled to a refund for expenses if you are delayed and there is more than 20 minutes until the next departure according to the timetable. Please note that the travel guarantee does not apply if the delay or cancellation is due to circumstances beyond our/ the carrier's control.

You can find information about the guarantee here.

The transport regulations constitute a contract between Hordaland County Council, repr. by Skyss, and each passenger.

Transport regulations

EU-regulation on bus passenger rights (in Norwegian)