Skyss Ticket app

• Skyss busses Vestland
• The Bergen Light Rail
• All boats Hordaland
• Boats in Sogn og Fjordane included in the zone system:
  • Florø-Aksrova-Stavang-Svanøy (Frorabassenget south)
  • Florø-Barekstad-Batalden-Fanøy-Rognaldsvåg-Kinn (Florabassenget north and west)
  • Kaupanger kai – Frønningen
• Local train between Bergen and Voss

Here is a description of how you download and use the app for the first time. Further down, you will find a vdieo showing how to use the app. Click on "Video: How to use the Skyss Ticket app" to see the video. Note that the video is in Norwegian.

This is how you download and create a new account:

1. Get the app on your phone
Download the Skyss Ticket app from the app store

2. Create an account

To purchase a ticket you must first create an account. There are two ways of doing this:

1. In the main meny, click on "Log in"
2. Choose a ticket and click on "Buy ticket"

No matter which option you have chosen you will be asked to enter your phone number. After doing so, you will receive a text message with a code that you must enter into the app. Finally, you must accept the terms and conditions for using the app.

You are no ready to use the app.

3. Choose how to pay for your tickets (optional)
The first time you use the app, Vipps is the standard method of payment. You can change this in the settins at any time if you want to. 

Read more about the different payment options further down. 

4. Choose ticket

• Choose "Kjøp enkeltbillett" (buy single ticket) or "Kjøp periodebillett" (buy season ticket) from the main menu.
• Choose the ticket you want and click on "Buy ticket". You can choose between:
  • "Buss/bybane og enkelte båtar" (Buss/Light rail and some boats) or "Båt i Hordaland" (Boat in Hordaland).
  • What zone or journey do you need a ticket for.
  • For boat in Hordaland: One way or round trip.
  • For season ticket: How long do you want the ticket to last (1, 7, 30 or 180 days).

5. Go on board!

• Remember to buy the ticket before going on board.
• It will go 2 minutes from the time you buy the ticket to when the ticket is active. You can still go on board as long as the ticket has been purchased. The app wil then count down from 2 minutes and it will say that you are allowed to go on board. 

When you purchase a ticket in the app, the following methods of payment are available:

• Vipps
• Debit/credit card (Visa/Mastercard)
• Travel account 
• Phone bill (not available for season tickets)

In the app you must choose one of thise as the default payment method, which makes it easier for you the next time you buy a ticket. Vipps is the default payment method when you first install the app. 

Go to "Settins" and "Default payment method" to change how to pay for your tickets.

And remember that you can always change your payment method the next time you buy a ticket. 

Vipps
With Vipps as the default method of payment, the Vipps app will open when you pay. You will be asked to log on to Vipps. The Skyss Ticket app will request access to Vipps, and you must select "Ja".

Debit/credit card
You can use your Visa or Mastercard to pay for tickets in the app. You can use your card to pay for tickets directly, or you can use it to make deposits to your travel account.

To add a debit/credit card in the app, go to the settings and clik on "My credit cards". Her you can add you cards. You only need to add a card once. 

All transactions involving debit/credit cards (Visa/Mastercard) are handled by Nets. Nets provides payment, card and information solutions in the Nordics and makes sure your electronic payments are safe. Nets will make sure all card information is stored securely and in accordance with your card issuer’s requirements. No information about your card will be stored in the app or by Skyss.

Travel account
The travel account functions like a digital wallet that you can buy tickets with. 

The minimum deposit is NOK 200 and the maximum balance permitted is NOK 5000. 

You may use one of the following methods to make deposits to your travel account:

• Visa or Mastercard
• Online bank transfer Send KID to 2412 for more information.

If you want to close your travel account and you want the balance refunded, fill out the form found here.  Please note that if your balance is less than NOK 50, you cannot demand a refund. 

The whole family kan buy tickets using the same travel account
It's possible to connect multiple users to the same travel account. This is especially useful for families. This means that the children can pay their journeys using their parent's travel account. You can add connected users in the settings. 

Phone bill
When you select payment via your phone bill, you will get a text message as a receipt of payment. The maximum SMS charge is NOK 200. Once the transaction is completed, your ticket will become available in the app. It may take some time to get confirmation of payment from your service provider, and the ticket will not be available until after Skyss has received confirmation.

Be aware that payment via your phone bill is not the same as an SMS ticket. The receipt you get is not a valid ticket and you still need to show your ticket in the app if there's a ticket inspection.

Note: Not all phone operators and subscriptions support payment via phone bill. 

This video shows how to use the Skyss Ticket app. Unfortunately, it's only available in Norwegian. For English instructions on how to download the app and buy a ticket, see "How to download and buy a ticket in the Skyss Ticket app" further up.

You must buy a ticket before going on board. It will go 2 minutes from the time you buy the ticket to when the ticket is active. You can still go on board as long as the ticket has been purchased. The app wil then count down from 2 minutes and it will say that you are allowed to go on board. 

You do not need to present your ticket from the Skyss Ticket app to the driver when you board in Hordaland. You can therefore use any entrance. However, the driver, crew or ticket inspectors may demand to see your ticket at any time during your journey. 

When using the Skyss Ticket app in Sogn og Fjordane, you show your ticket from the app to the driver/crew when you board. The driver, crew or inspecter can still demand to see a valid ticket at any point during the journey. 

You must have enough battery and access to the internet on your phone during the journey, so that you can show a valid ticket if there's a ticket inspeciton.  Use of the Skyss Ticket app requires use of mobile data (GPRS/Edge/3G/4G/5G). If you do not have coverage, you cannot purchase a ticket in the app, and you cannot present your ticket to ticket inspectors. In these situations, you need to purchase a ticket using a different method.

By logging on to Mobilbillett, you can see all of the tickets you have purchased in the Skyss Ticket app. You can also make a deposit to your travel account.

Log on to Mobilbillett  

Automatic receipt
You can turn on automatic receipt in the settings in the app. When on, you will automatically receive receipts for your purchases in the app. The receipts are sent to the e-mail address you entered when activating the function. 

Buying tickets for others
If you've purchased a tickets for others, you are the one with the tickets on your phone. If there's a ticket inspection, you are the one who must show the tickets. This applies for the full length of the journey.

In order to lend a ticket purchased in the Ticket app to someone else, you need to physically lend them your phone.

Transferring season tickets between phones
If you get a new phone or have to reinstall the Ticket app for another reason, you can transfer your existing tickets to the new phone/app. Follow the same procedure as when you first installed the app on your phone. 

Parking permit
Free parking is provided for public transport passengers with a season ticket at selected locations in Bergen and the surrounding area, and you can have a parking permit in the Skyss Billett app.

Here's how you do it:

• Purchase a period ticket in the app. The ticket must be a 7-, 30-, or 180-day ticket for adults, students, or seniors, valid for zone A.
• In the Skyss Billett app, go to 'Parking' in the main menu.
• Add the car's registration number.

Read more about the parking permit scheme for public transport passengers

Language
You can choose between English, Bokmål or Nynorsk as the language in the Skyss Ticket app. The app uses the language you have chosen for your phone. If you've chosen English as the language for your phone, the app will be in English.