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Ticket reimbursement

Did you purchase a ticket you cannot use?

If you are unable to use your season ticket or your cash travel balance, you may apply for reimbursement.

Have you bought a ticket you can’t use? Here you’ll find information on how to cancel your ticket and get your money back.

In short

  • We charge a NOK 100 administration fee for all refunds.
  • The refund amount is calculated from the date we receive your request.
  • Single tickets and 24-hour tickets are non-refundable.
  • It is no longer possible to get a refund for travel credit on old Skyss cards.

Here’s how much you’ll get back:

  • 7-day ticket: You’ll be refunded for the number of days remaining.
  • 30-day ticket: You’ll be refunded for the number of days remaining.
  • 180-day ticket: You’ll be refunded for the number of days remaining out of the 158 days you paid for, not the full 180 days the ticket is valid.

The ticket cannot be used again once it has been refunded.

When can I get a refund?

When you no longer plan to travel with us. For example, if you move, go on sick leave, or change your travel habits.

Apply for a refund using the form below.

 

Reimbursement

Where did you buy the ticket you want a refund for?

When you have purchased a Skyss ticket in the Entur app, you apply for a refund on Entur's website and do not need to fill out the form on this page.

Go directly to Entur's refund form here.

 

 

 

When you have purchased a Skyss ticket in the Entur app, you apply for a refund on Entur's website and do not need to fill out the form on this page.

Go directly to Entur's refund form here.

 

 

 

What would you like refunded?

Reimbursement will automatically go through the method of payment that was used to purchase the ticket. To reimburse a season ticket in the Skyss Billett App we require your phone number.

Reimbursement will automatically go through the method of payment that was used to purchase the ticket. To reimburse a season ticket in the Skyss Billett App we require your phone number.

Why do we need your social security number?
Skyss requires your social security number for reimbursements to secure that we reimburse the correct person. We ensure that we treat your social security number confidentially and only to secure identification for reimbursements.

Why do we need your social security number?
Skyss requires your social security number for reimbursements to secure that we reimburse the correct person. We ensure that we treat your social security number confidentially and only to secure identification for reimbursements.

How would you like your reimbursement to be paid?

Would you like the reimpursement paid to your bank account? Then we require your address and bank account number.

Would you like the reimpursement paid to your bank account? Then we require your address and bank account number.

Would you like the reimbursement transferred to the Skyss Billett app? Then we require the phone number the app is installed on.

Would you like the reimbursement transferred to the Skyss Billett app? Then we require the phone number the app is installed on.