BOAT SERVICE PRICE AND DISCOUNT POLICY FOR HORDALAND

Applies from 15 January 2021 until further notice.  

1. GENERAL 

This policy applies to Skyss boat services in Hordaland.  

The Kleppestø — Bergen ferry service is included in the bus/lightrail price and discount policy.  

County boat services are divided in different price categories. Fares are calculated on the basis of where the passenger gets on and off.  

1.1. Travel documents 

Provided the passenger has boarded or embarked before the ticket expires, the passenger is considered to have travelled with a valid ticket. 

Passengers must be able to present valid travel documents at all times. This means you must have a valid ticket for the time period and distance in question, as well as valid documentation if you are travelling with a discounted ticket (ID, student Id/concession card, etc.).  Discounts apply regardless of country of residence and nationality. 

Tickets may come in different formats, depending on where it was purchased: 

  • Skyss Ticket app: The ticket is available in the app. 
  • Online at skyss.no: Choose between Skyss Travel Card or digital ticket sent via e-mail/SMS.  
  • Ticket machine: Choose between Skyss Travel Card or single-use ticket.  
  • On board: Passengers are issued a paper ticket. 
  • Service Centre: Paper tickets are issued for single fares. If you are purchasing travel pass, you can choose to use either a Skyss Travel Card or SMS/email. 
 
 

2. TICKET PURCHASE 

2.1. Skyss Ticket app 

“Skyss Ticket” is a smartphone app for iPhone and Android, where passengers can purchase all types of tickets, both single fares and travel passes, for all of Hordaland, except journeys that involve a combination of bus/boat. Tickets purchased in the app need not be presented upon boarding, but passengers must be able to present valid travel documents in a ticket inspection. 

Methods of payment: debit card, Vipps, travel account 

2.1.1. Travel account — for smartphones 

The travel account is one method of payment available in the Skyss Ticket app. Deposits made to the travel account must be at least NOK 200, and the maximum balance permitted is NOK 5000. In order to use the travel account as a method of payment, the current balance must be at least equivalent to the purchase amount. Deposits to the travel account may be made in the following ways: 

  • VISA or Mastercard 
  • Online bank transfer Send an SMS with the message “KID” to 2412 for more information. 
 

2.2. Online shop  

Passengers can buy all types of single fare tickets and travel passes for all of Hordaland in the online shop on skyss.no. If you are purchasing a travel pass, you need the Skyss Travel Card. If you are purchasing a single fare or a 24-hour ticket, you can choose to use either a Skyss Travel Card or a QR code. This QR code may be printed or sent via SMS or e-mail. Tickets purchased in the online shop need not be presented upon boarding, but passengers must be able to present valid travel documents in a ticket inspection. 
 
Methods of payment: Debit card, Vipps 

2.2.1. Skyss Travel Card 

The Skyss Travel Card is a card that can be used for travel with public transport in Hordaland, and passengers can use it when they purchase travel passes from ticket machines. Passengers need not register the Skyss Travel Card upon boarding, but the Travel Card must be presented in a ticket inspection, along with valid documentation if you are travelling with a discounted ticket. 

2.3. Ticket machine  

At all Bergen Lightrail stops and select bus stops and terminals, ticket machines can be used to purchase all types of single fares and travel passes for all of Hordaland. If you are purchasing a travel pass, you need the Skyss Travel Card. If you are purchasing a single fare ticket, you can choose to use either a Skyss Travel Card or to have the machine issue a paper ticket. Tickets purchased from a ticket machine need not be presented upon boarding, but passengers must be able to present valid travel documents in a ticket inspection. 
 
Methods of payment: Coins, debit card 

2.4. On board 

All types of single fare tickets and travel passes are available for purchase on board, including tickets for a combination of bus/boat travel. If you are purchasing a travel pass, you need the Skyss Travel Card. If you are purchasing a single fare or a 24-hour ticket, you can choose to use either a Skyss Travel Card or to be issued a paper ticket. No registration is required for tickets purchased on board, but passengers must be able to present valid travel documents in a ticket inspection.  
 
Methods of payment: Cash 

2.5. Customer Service Centre 

Single fare and 24-hour tickets may be purchased at the Skyss Customer Service Centre in the Bergen Bus Station. Paper tickets are issued. Tickets purchased from the Customer Service Centre need not be presented upon boarding, but passengers must be able to present valid travel documents in a ticket inspection.  
 
Methods of payment: Debit card, cash 
 
Customer Service Centre staff are also happy to help you purchase a travel pass in the app or from the online shop. 

3. TICKET TYPES 

3.1. Single fare 

Valid transfers are specified on the ticket and vary depending on the journey. 

3.1.1. Single fare, boat — one journey 

A single fare boat ticket is valid for one journey on a specific distance by boat.   

3.1.2. Single fare, bus/boat — combination journey  

A single fare bus/boat ticket is valid for one journey inside one or more zones for travel by bus/lightrail/Askøy ferry, plus a specific distance by boat (boat services for SunnhordlandNordhordland and Austevoll). Single fare bus/boat tickets are available for all passenger types. 

3.1.3. Round trip, boat  

In longer distances, adult passengers get a 50-percent discount on the return journey if they purchase a round trip boat ticket. Eligible distances are specified in the price table, as updated. The return journey must be made within 15 days. No refunds on unused return tickets.  

The round trip ticket cannot be combined with other discounts. Other passenger groups may also purchase a round trip ticket, but no additional discount is given. 

3.2. Travel pass 

Travel passes are non-personal and may be used by several persons, but they may only be used by one person at a time. The person using the travel pass must be able to present a ticket and documentation of age and other discount requirements. 

On journeys outside the zones for which a passenger holds a valid travel pass, single fare tickets must be purchased. You pay for the zones you do not already hold a ticket for.  

3.2.1. Travel pass, boat 

7-, 30- and 180-day travel passes are valid for an unlimited number of boat journeys on a specific distance.  
Travel passes are available for adults, children, students and concessionary card holders. 

The maximum price for 7-, 30- and 180-day travel passes is specified in the price table, as updated.  

3.2.2. Travel pass, bus/boat — combination journeys  

A bus/boat travel passes are valid for an unlimited number of journeys inside one or more zones for travel by bus/lightrail/Askøy ferry, plus a specific distance by boat (boat services for SunnhordlandNordhordland and Austevoll).  

Bus/boat travel passes are available for adults, children, students and concessionary card holders, provided the passenger uses a Skyss Travel Card.  

3.2.3. Youth ticket — for passengers aged 16 to 20 

30-day youth tickets are available for passengers from age 16 to the end of the month when the passenger turns 21. Upper secondary school pupils who have not yet turned 16 may also purchase this ticket, but must carry documentation of their status as an upper secondary school pupil.  

30-day youth tickets are valid on the following modes of transport within the county:  

  • Local buses (Skyss and Kringom)  
  • City bus Førde and Florø 
  • Kringom airport bus (airport express bus not included in Bergen) 
  • Bergen Lightrail 
  • Skyss ferries  
  • Fjord1 and Norled ferries in Sogn og Fjordane  
  • Express buses  
  • Fjordekspressen between Bergen — Ostereidet — Matre — Haugsvær, but not for local journeys between Bergen and Knarvik. Valid inside Hordaland and on cross-county journeys 
  • Haukeliekspressen between Odda — Røldal — Etne 
  • Øst-Vest-ekspressen 
  • Kystbussen to/from Haugesund 
  • All Vy and NOR-WAY express buses in Sogn og Fjordane (not private tourist routes) 
  • Fram bus routes in Sogn og Fjordane 
  • Trains between Bergen and Vieren (Vossebanen”) 
  • Kolumbus buses (including night buses) in the Municipalities of HaugesundKarmøyBoknTysvær and Vindafjord in Rogaland. 
  • Skyss Trygt hjem” bus routes (Hordaland) 
When you use your Skyss Travelcard on vehicles that do not use a Skyss ticket system (local trains, express buses, ferries etc.), you must present a receipt for ticket activation (with 'valid to' date) during ticket inspections. 

4. DISCOUNTS 

4.1. Adult  

Any person aged 16 and over.  

4.2. Child  

Children aged 4 to 16 get a 50-percent discount on the adult ticket price for single fare tickets and travel passes. Children under age 4 travel for free. If there is any doubt about the passenger’s age, ticket inspectors may demand that the passenger present identification.  

4.3. Concessionary  

Passengers who qualify for a concessionary ticket get an approx. 50-percent discount on the adult ticket price when they purchase single fare tickets and travel passes. Concessionary discounts are extended to:  

  1. Any person aged 67 or over  

  1. Disabled persons, as defined in the National Insurance Act  

  1. Blind persons 

Spouses/registered partners travelling with a person eligible for a concessionary discount in accordance with a), b) or c) above, get a 50-percent discount on single fare tickets. 

Any person travelling with a concessionary ticket must carry valid identification, and the same applies to spouses/partners. Persons under age 67 who are on disability pension must also carry a certificate issued by national insurance. Blind persons must carry a certificate issued by the Norwegian Association of the Blind and Partially Sighted or similar association. Deaf-blind persons must carry an additional certificate.  

Eligibility for a concessionary discount for recipients of disability benefits includes both recipients of no less than 50 percent disability from the Norwegian National Insurance and EEA residents with a permanent statutory national insurance benefit based on no less than 50 percent disability from a public social security scheme in another EEA country, equivalent to the Norwegian National Insurance. 

EEA residents who receive social security benefits as described above from another EEA country, are eligible for a concessionary discount in line with persons with no less than 50 percent disability benefit from the Norwegian National Insurance. Concessionary cards issued by NAV are sufficient to qualify for a concessionary discount. 

4.4. Travel companion 

Travel companions of a disabled person who carries a companion card, travel for free with a with a single fare ticket. A separate ticket travel companion is not required. 

4.5. Student 

Students/apprentices/pupils under age 29 get a 40-percent discount on travel passes.  The student discount is for full-time students or pupils in upper secondary school, vocational school, university, university college or other educational institution accredited by the Norwegian State Educational Loan Fund. This discount is also extended to Norwegian students abroad. Student discounts are also extended to full-time apprentices and trainees, provided the training complies with the provisions of Chapter 4 of the Education Act.  

4.6. Military 

Conscript soldiers (initial service) get an approx. 50-percent discount on adult single fare tickets.  

This discount is extended during the service period specified on the Ministry of Defence identity card (FD-ID). The FD-ID serves as identification. For call-up journeys, the call-up order may be used as documentation.  

4.7. Family 

On longer journeys, there is a price cap on single fare tickets for children travelling with a paying adult. The maximum price per child is specified in the price table, as updated, and applies to up to four children per adult.  

4.8. Group 

Adult passengers get a 25-percent discount when 10 or more passengers travel together with a single fare ticket. Children, concessionary card holders and military do not get a specific discount, but do count as passengers in the group. Children under age 4 travel for free and are not included as passengers in the group. 

Group discounts cannot be combined with other discounted tickets. 

5. BAGGAGE, ETC 

5.1. Pushchairs, wheelchairs and skis 

Pushchairs, wheelchairs and skis can be brought on board for free, if space allows. 

5.2. Animals 

Animals travel for free. 

5.3. Bikes 

Bikes can be brought on board for free, if space allows.  

6. REFUNDS  

Single fare tickets are non-refundable. 7-, 30- and 180-day travel passes boat are refundable. Contact the Skyss Customer Service Centre for settlement and transfer of the remaining value to your bank account.   

7. SKYSS SCHOOL TRAVEL CARD 

The school travel card may only be used for two journeys per school day between home and school, and the card may only be used by the person to whom it is issued. School travel cards for primary and lower secondary school travel are valid from 05:00 to 19:00, whereas upper secondary school travel cards are valid to 23:00. The card is valid for 10 months and cannot be used on Saturdays, Sundays and during school holidays.  

Pupils who lose their school travel card must pay for ticket costs until they have received a new card. Schools manage school travel cards, so pupils must contact their school to be issued a new card. The rules for school transport are specified in the school transport regulations. Pupils who use Skyss school travel cards must present valid identification in a ticket inspection.