Regulations for fares and discount schemes for express boat services

Applicable from 1 February 2019 until further notice 

1. GENERAL REGULATIONS
These regulations apply to express boat services in Hordaland County. 

The boat service between Kleppestø and Bergen is covered by the price and discount regulations for bus/light rail. 

The county's express boat services are divided into fare stages. The number of stages between boarding and disembarkation determines the fare. 

You must always be able to present a valid travel document while travelling. This means that you must have a valid ticket for the time period and journey in question. If you are travelling on a discount ticket, you must be able to present valid documentation of the reason for the discount (proof of ID, student card/concession card etc.). Customers travelling on means of transport that do not use a Skyss ticket system, must be able to present a ticket activation receipt (stating the 'valid to' date).

2. SKYSS TRAVELCARDS
The Skyss Travel Card is an electronic travelcard for public transport in Hordaland County. All ticket types can be stored on the Skyss Travelcard. Skyss Travelcards are available as registered or unregistered cards. 

3. TICKET TYPES

3.1.1 Single boat ticket – one single journey
A single boat ticket is valid for a single journey on a specific boat route.  

3.1.2 Single bus/boat ticket – combined travel
Single tickets for bus/boat travel are valid for single journeys within one or more zones on bus and on a specific route travelled by boat.  

3.1.3 Return boat tickets 
On longer routes, adult passengers get a 50% discount on the return journey when buying a return boat ticket. These routes are shown in the price table applicable at any given time. The return journey must take place within 15 days. Unused return tickets are not refunded. 

Return tickets cannot be combined with other discounts.  Other passenger groups can also use return tickets, but additional discounts are not given.

3.1.4 Transfers with single tickets
The 'valid to' transfer time is specified on the ticket and will vary according to the route travelled. 

3.2 Season tickets

3.2.1 7, 30 or 180-day season ticket
A 7, 30 or 180-day season ticket covers an unlimited number of journeys on a specific route. The ticket is valid for 7, 30 or 180 days from the date it is first used/activated. Season tickets must be activated within 30 days of the purchase date. 

The maximum prices of 7, 30 and 180-day tickets are shown in the price table applicable at any given time. 

3.2.2 7, 30 or 180-day bus/boat ticket – combined travel 
A 7, 30 or 180-day bus/boat ticket is valid for an unlimited number of journeys by bus and express boat on a specific route or within a specific area. The ticket is valid for 7, 30 or 180 days from the date it is first used/activated. Season tickets must be activated within 30 days of the purchase date. 

3.2.3 30-day youth ticket – from 16 up to and including 20 years
30-day youth tickets are valid for persons from the age of 16 up to and including the month they turn 21. Upper secondary school students who have not yet turned 16 can also purchase a youth ticket, but must show proof of admission to document that they are students at upper secondary school. 

A 30-day youth ticket is a non-personal ticket that can be used by multiple persons, but only by one person at a time. The person using the ticket must meet the age and discount requirements, however. Valid ID must be shown during ticket inspections. 

The 30-day youth ticket is available on your Skyss Travelcard and via the Skyss Ticket app. The ticket is valid for 30 days from the date it was purchased by mobile phone or from the date it was first used/activated on your Skyss Travelcard. The season ticket must be activated on your Skyss Travelcard within 30 days of the purchase date. 

A 30-day youth ticket is valid on the following means of transport within the county borders: local buses, Bergen Light Rail, express buses, trains, ferries and express boats. The ticket is also valid on all Kolumbus buses (including night services) in the municipalities of Haugesund, Karmøy, Bokn, Tysvær and Vindafjord in Rogaland County. 

A 30-day youth ticket is also valid on 'safely home' services. 

When you use your Skyss Travelcard on vehicles that do not use a Skyss ticket system (trains, express buses, ferries etc.), you must present a receipt for ticket activation (with 'valid to' date) during ticket inspections.

4. CASH TRAVEL – cash on your Skyss Travelcard
Cash Travel is a means of payment on the Skyss Travelcard. The maximum amount on the Skyss Travelcard is NOK 5 000. All tickets can be charged to your Skyss Travelcard, but you will not get additional discounts on tickets that are already discounted.

4.1 Favourite
Favourite is an additional service that allows you to register the journey you travel most frequently  as a favourite on your Skyss Travelcard. Provided there is cash in your Skyss Travelcard account, the fare for the journey will be charged to your account when you use the card reader on board., 

5. DISCOUNTS

5.1 Ordinary adult fares 
Applies to persons aged 16 or older. 

5.2 Discount for children 
Children aged 4 to 16 receive approximately  50% discount on the ordinary price of an adult single ticket and on season tickets. Children under six travel free of charge. Valid ID may be requested if there is any doubt about the age of a child. 

5.3 Concession discount 
Seniors and people entitled to a concession get approximately 50% discount on the ordinary price of an adult single ticket and season tickets. This applies to: 

a) People over the age of 67 
b) Disabled persons on disability benefits in accordance with the National Insurance Act 
c) The blind

Spouses/registered partners travelling with a person who is entitled to a concession ticket pursuant to a), b) and c) get a 50% discount on single tickets.

Persons requesting concession tickets must present valid ID, as must their spouse/partner. Persons under the age of 67 on disability benefits must also present proof of identity from the Norwegian Labour and Welfare Service (NAV) office or corresponding proof of identity from abroad. The blind must also present proof of identity from the Norwegian Association of the Blind and Partially Sighted or corresponding proof of identity from an association abroad. The deaf-blind must present additional, special proof of identity. 

5.4 Companions/escorts
A person accompanying a disabled person who can present a companion/escort card can travel free of charge on individual journeys. The companion/escort is not required to have a separate ticket.

5.5 Students
Students/apprentices/pupils up to the age of 32 get a 40% discount on single tickets and season tickets. 

The student discount applies to people studying full-time at upper secondary schools, universities, university colleges and equivalent educational institutions that qualify for financial support from the Norwegian State Educational Loan Fund. Norwegian students studying abroad are also covered by this scheme. The student discount is also given to full-time apprentices and trainees, based on the definition in chapter four of the Education Act, whose goal is ordinary education, and who do not receive pay or other remuneration in connection with their education. Students receive student discounts up to the month they have turned 32 years.

5.6 Military service personnel
Persons serving compulsory military or civilian national service are entitled to a 50% discount on the ordinary adult price for individual journeys. 

The discount is valid during the period of service specified on the Ministry of Defence identity card (FD-ID). FD-ID serves as proof of identity. The call-up order serves as proof of identity when travelling in connection with call-ups. 

5.7 Families
On longer journeys, a maximum price has been defined for children travelling together with an adult on individual journeys. The maximum price per child is shown in the price table applicable at any given time and applies to a maximum of four children per adult. 

5.8 Group travel
A discount of 25% is granted to adults travelling in groups of 10 or more on single tickets. Children and seniors/concession holders do not get a special discount, but count towards the number of passengers in the group. Children under the age of four travel free of charge and are not included in the number of passengers.

Group discounts cannot be combined with other discounted tickets.

6. REFUNDS, SKYSS TRAVELCARD 
You must be able to document that you are the legitimate owner of the Skyss Travelcard. The legitimate owner of a Skyss Travelcard is the person in whose name the travel card is registered, or who can document that he/she is the rightful owner by presenting a purchase receipt with card number or a bank receipt.

6.1 Replacement – Lost/stolen Skyss Travelcard
If your Skyss Travelcard is lost or stolen, you must contact Skyss via www.skyss.no as soon as possible to get any refund that may be due and to order a new travelcard.

Customers who are able to document that they are the legitimate owner of a lost/stolen Skyss Travelcard, will have their card with contents replaced.  

6.2 Replacement – defective Skyss Travelcard
If your Skyss Travelcard is defective or not working, you must contact Skyss via www.skyss.no as soon as possible to get any refund that may be due and to order a new travelcard.

Skyss Travelcards that are defective/not working are replaced free of charge. This applies to registered as well as unregistered Skyss Travelcards. A Skyss Travelcard can only be replaced if the card number is readable. Season tickets can be replaced by reconstructing the ticket and transferring it to a new Skyss Travelcard.

If there is cash in your Skyss Travelcard account, the balance will be calculated and transferred to a new Skyss Travelcard or credited to the customer's bank account.

6.3 Refunds (balance refund/new ticket)
Skyss tickets are normally not refunded. Exceptions apply in accordance with the following rules: 

6.3.1 Termination of customer relationship
If a person moves out of Hordaland County or in the case of death you can contact Skyss' customer service centre for settlement of the Skyss Travelcard account. Any cash balance will be transferred to a bank account. 

6.3.2 In cases of illness
If a 30 or 180-day ticket cannot be used because of illness, you can claim a refund from Skyss, provided that you have a sick note from a doctor for more than seven days.

No refund will be granted for days on which the Skyss Travelcard was used.

6.3.3 Extra ticket expenses
A registered customer who incurs extra ticket expenses as a result of a defective Skyss Travelcard will be granted a refund for up to three days' expenses on presentation of the tickets at Skyss' customer service centre or on the submission of a written claim enclosing the tickets to Skyss' customer service centre.

6.3.4 Other cases
Based on a specific assessment in each case, Skyss can also grant the customer a refund in other cases, if it would be unreasonable not to do so.

7. SCHOOL TRAVELCARD
The School Travelcard can only be used for two journeys per school day between the home and school, by the person to whom the card was issued. The School Travelcard for primary and lower secondary school is valid from 05:00 to 19:00, and the card for upper secondary schools to 23:00. The card is valid for ten months and cannot be used on Saturdays and Sundays. 

School students who lose their School Travelcard must pay for their travel expenses until they receive a new card. School Travelcards are administered by the schools, and you must contact your school to get a new one. The rules for school transport are laid down in the school transport regulations. Students who use School Travelcards must present valid ID during ticket inspections. 

8. LUGGAGE ETC. 

8.1 Prams, wheelchairs and skis
Prams, wheelchairs and skis can be brought free of charge provided there is room. 

8.2 Dogs 
Guide travel free of charge. 

8.3 Bikes
Bikes can be brought free of charge provided there is room.