Received a fee

Missing ID/documentation
If you have received a fine due to lack of ID and/or documentation showing that you are entitled to a discount, we can waive the fine if you visit our customer service centre with the original fine and valid ID and/or documentation within the last date for paying the fine. 

Customer service center

If you believe that you have incorrectly received a fine, you can send a message to us using our contact form or by mail. Remember to include details about that date of inspection and number on the fine you have received. Complaints must be submitted in writing within three weeks after you have received the fine.

Contact form


For more information, see:

Regulations for fares and discount schemes for buses, Bergen Light Rail and the boat to Askøy

Regulations for fares and discount schemes for express boat services

Transport Regulations