If you have lost your card or your card is faulty, you must notify Skyss. As Skyss does not refund the price of Anonymous Travelcards, no notification is needed with these cards.
Skyss will block all use of your Personal Travelcard and send out a new Travelcard. Any Cash Travel amounts and/or remaining credits on a lost or faulty card will be transferred to your new Personal Travelcard and will be ready for use when you receive your new card.
Any Cash Travel amounts and/or remaining credits will be replaced providing the following conditions are met at the time the loss or fault was notified:
Periodic Travel
you have more than 7 days left of the valid period
Youth Travel
you have more than 7 days left of the valid period
Flexi Travel
the remaining credit must be more than NOK 50
Cash Travel
the remaining credit must be more than NOK 50
To report the loss or fault of a Travelcard, fill out this form.
The new Travelcard will be sent to the address we have registered for you as cardholder. If you have moved to a new address, you must send us a signed change of address.